Practising inefficiency

Coffee

Me and Sara have appointed the talented designers at Sift Digital to help us re-imagine the Nesta online experience.

They beat a tough pack of contenders on the shortlist, but in the end their experience with digital engagement and their radical ideas in the pitch won through. Fist bumps all round.

Thanks to everyone who sent in a proposal and to those who pitched. And special thanks to Kent Lyons who have done an amazing job over the past 3 years on our main site. They kept us looking good.

But now to the future, and for something totally different…

Next step, daydreaming

There’s a lot of work to do on this project, and the first bit – the overall concept – requires a lot of work, but not in the normal sense.

There’s an assumption that work is just about time spent at your desk. I don’t agree. Squinting at screens and punching keyboards is definitely part of the process, but, I’d argue, the most mechanical and least important bit.

Oliver Burkeman wrote a great piece this weekend – he argued that creative work depends upon a kind of inefficiency, and that daydreaming, instead of being unwork, is actually a critical part of the development process.

If you don’t spend time wandering through your mind mansion, or collecting information that is irrelevant to your line of work, or making lots of tea and talking to random people in the kitchen, then your mind won’t be working ‘inefficiently’ enough.

Practise inefficiency

It’s only be practising inefficiency that ideas start to percolate. If you sit down and try and cram that idea plunger, you’ll hit more resistance and you’ll get less interesting results.

So my advice to anyone out there is: don’t be a desk slave. Daydream, randomise and talk to others – only when you’ve stopped daydreaming should you start punching keys.

Now I’m off to make a coffee.


The final four

After three long weeks of waiting, the tenders came flooding in. We had an amazing response – 37 white hot digital agencies submitted a proposal for redesigning the Nesta site. Me and Sara spent the weekend, Monday and Tuesday whittling them down to a shortlist of 4. Now we’re heading into interview territory, so I can’t say any more until we’ve finished and chosen our 1 supplier. I’ll let you know…

In the meantime I’ve been keeping Nesta in the loop as much as possible about what’s happening. A common mistake I’ve found on these kind of projects is disappearing into your own little world, and forgetting about your main sponsor – the organisation you’re in.

So with that in mind I presented a high level view of the project so far – why we’re doing it, what it’s trying to achieve, and a glimpse of the sunlit uplands where they will all be able to publish to the site.

If you’ve got a spare 5 minutes, have a flick through – it’s without notes, so it’ll be a bit like listening to a silent movie:

Website presentation Nov 2012

One of the main ideas was borrowed from a really powerful talk given by a guy called Simon Sinek. In it he talks about getting the Why right before you start anything – whether that’s a small web project or a massive company rebrand.

Most organisations immediately get bogged down with the What and the How – and he used a comparison between Apple and Dell to drive home his point. Where Dell would talk about What they make (PCs), Apple would talk about Why they make them (we believe in beautiful design). Definintely worth checking out.


Crazy card sort

Card sorting is a great way to get a different angle on your site. All you need is some willing users, 30 minutes over lunch, and a bunch of index cards and post-its (oh, and I recommend recording it too on your phone -some of the juiciest insights come through people’s reactions while they’re discussing the sort)

For our first card sort I tested it out on some internal Nesta peeps to make sure the cards were easily sortable. But then I branched out and started sorting with our real users .

The results were really interesting. We know we’ve got a design problem with our site – it’s difficult to navigate because it’s been set up without users in min. But the scale of the problem is only coming to light now that card sorting is underway – we’ve had 5 sorts so far, and each one is throwing up really interesting and different.

As soon as the final data is in, I’ll share it with you.

But for now, here are some great off-the-cuff responses from our sorters to the problem they were trying to solve:

“It’s like a big soup!”

“People don’t care who’s in which team – they just want to know what’s happening”

“Nesta needs to talk more around a programme, rather than just after it”

“It’s all very jargony” (that was from a new Nesta staffer staring at the cards in front of her)

Useful tip:

I recommend reading Card Sorting by Donna Spencer (kindle edition is cheaper) – really practical instructions on how to run a sort. She’s also got a great spreadsheet for analysing the data afterwards. There’s nothing like hard evidence for persuading people they need to change what they do.


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